Support

We answer within one working day.

Email

support@velaapp.ai — tell us the phone number you signed in with so we can find your account.

Payments

If money left your account and the messages did not arrive, send us the Razorpay payment id from your bank SMS or email. Message packs are credited automatically the moment a payment is confirmed; when that fails, we settle it by hand and the messages are added the same day.

Refunds

A payment that was debited without crediting messages is refunded in full — send us the Razorpay reference and we settle it within 7 working days. Once messages have been used the pack is not refundable, because the service was delivered; see the Terms. Refunds go back to the original payment method and take 5–7 working days to appear.

Deleting your account

You can delete your account and everything in it from this page, or from Settings inside the app.